Shipping and Delivery

Delivery time:
Your orders will be delivered to the address you specified within 3 to 7 business days. Orders placed after 14:00 on Friday will be processed on Monday. Delivery hours are between 09.00 - 17.00 on business days. There is no delivery on Sundays.

These points apply to standard shipments. You can visit Yurtiçi Kargo's website (www.yurticikargo.com) to get information about delivery areas on certain days of the week and non-delivery areas.

Order Tracking:
When your shipment is completed, a cargo tracking number will be sent to you via SMS and E-mail. You can also check the current status of your order from your user profile. You can track the status of your order by entering your tracking number in the link below.

http://www.yurticikargo.com/bilgi-servisleri/sayfalar/kargom-nerede.aspx

Delivery fee:
Free Shipping on All Purchases.

Issues to consider regarding delivery:
What if I am not at the address during delivery?

If you are not at the address, your cargo will be marked as "undelivered" and returned. It will be delivered to your address again on the next business day. By contacting the cargo company and getting preliminary information about their arrival time, you can ensure that your package is delivered at a time convenient for you. If you are not at the address when you come for the second time, it will be returned to our office address.

What should I pay attention to during delivery?

When receiving your order, you should definitely check your cargo package for damage (tears, crushing, getting wet, etc.). In case of detection of damage, if the damage caused damage to the product or if the product and the content on the invoice do not match due to the damage, you must not accept the cargo and file a report with the cargo officer.

The report will facilitate your exchange or return process as it indicates that the damage was not caused by you. As a result of the report, the new product will be sent to your address as soon as possible.

Missing or damaged product notifications made after receiving the cargo are subject to review since there is no record. The review may be accepted or rejected depending on the outcome.

What should I do if the product is missing from the shipment?

You can reach us at [email protected] e-mail address.